HotDoc
About
Largest and Most Trusted Patient Engagement Platform
HotDoc is Australia's largest and most trusted patient engagement platform
The HotDoc platform includes: online bookings, recalls, reminders, check-in, place in queue, online processing of repeat prescription requests, and Inform (a tool designed to encourage patients to take a more proactive interest in preventative health and chronic disease management).
HotDoc also provides free monthly webinars where practice managers, GPs, nurses and medical receptionists can earn CPD points.
- Location
- Melbourne
- Website
- Visit website
- Founded
- 2012
- Employees
- 101-200
- Industry
- HealthTech
- Funding stage
- Series C
The Matchstiq Top 2025
Snapshot of HotDoc
Modern Healthcare, Simplified
Australia’s largest patient engagement platform.
HotDoc was founded in 2012 by psychiatrist-turned-founder Dr. Ben Hurst, inspired by the inefficiencies he saw in clinic operations and the frustrations voiced by his GP mother and ENT specialist father.
After seeing ZocDoc in action while living in New York, Hurst returned to Melbourne and partnered with Simon Holland and Tom Spacek (Papercloud Ventures) to build an Australian solution.
HotDoc began as an online booking tool, tested at Hurst’s mother's clinic. It now powers 2.1M+ monthly appointments and serves 25,000+ practitioners across the country.
Why Work at HotDoc
Real-world impact Nearly one-third of Australians use HotDoc to manage their healthcare.
Lean, proven, product-led Grew from Papercloud’s seed support to $25M+ annual revenue and partnerships with major providers like Healthscope and Sonic.
Staying power Despite a missed Series C round in 2023, HotDoc remains a profitable, growing business doubling down on core strengths.
Milestones - 2012: Founded, MVP tested at Hurst’s mum’s clinic - 2018: Raised $5M Series B (Right Click Capital, AirTree) - 2020–2021: Rolled out free telehealth tools during COVID - 2024: $25M+ revenue, 21,000 clinics, 2.1M appointments/month
The Vision HotDoc wants to transform how patients and clinics connect, starting with bookings and communication, and expanding into digital therapies, health coaching, and collaborative care. The company remains committed to putting patients at the centre of care, one appointment at a time.